Non-Personally-Identifying Information

Highland Pellets collects non-personally-identifying information that web browsers and servers typically make available, such as browser type, language preferences, referring sites, and the date/time of visit. Our purpose in gathering non-personally identifying information is to gain a better understanding of how our users interact with this site. We may also collect Internet Protocol (IP) addresses. However, we don’t use such information to identify our users and don’t disclose such information, other than under the same circumstances that we use and disclose personally-identifying information, as explained below.

Personally-Identifying Information

Certain users of this site choose to interact with the site in ways that require us to gather personally-identifying information. The amount and type of information that we gather depends on the nature of users’ interactions. For example, we ask users who seek additional information about our company via our contact forms to provide a name, phone number and email address. We collect this information only to the extent necessary to fulfill the purpose of users’ interactions with the site and to properly respond to their requests for information. We don’t disclose personally-identifying information other than as explained below. Users can also refuse to supply personally-identifying information, with the understanding that it may prevent them from engaging in certain activities on the site.

Protection of Certain Personally-Identifying Information

We disclose potentially personally-identifying and personally-identifying information only to our employees, contractors, and affiliated organizations that (1) need to know that information to process it or to provide services available at Highland Pellets and (2) that have agreed not to disclose it to others. By using our site, you consent to the transfer of this information to them. We will not rent or sell potentially personally-identifying and personally-identifying information to anyone. In addition to our employees, contractors, and affiliated organizations, we also disclose potentially personally-identifying and personally-identifying information when required to do so by law, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Highland Pellets, third parties or the public at large.


The security of your personal information is very important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during its transmission and once we receive it. However, no method of transmission over the web, or method of electronic or physical storage, is 100% secure. Therefore, we can’t guarantee its absolute security. If you have any questions about security on our website, please contact us using one of the methods below.


A cookie is a string of information that a website stores on a user’s computer or device, and that the user’s browser provides to the site each time the user returns to the site. We may use cookies to help us identify and track users, their usage of the site and their site access preferences. If you don’t want to have cookies placed on your device, you should set your browser to refuse cookies before using this site, with the understanding that certain features of this site may not function properly without the help of cookies.

Changes to These Terms

We may change these terms occasionally, and we encourage users to frequently check this page for any changes. Your continued use of this site after any changes to these terms will constitute your acceptance of the changes.


If you have any questions about our privacy policy or website, please contact us:

60 State Street, Suite 700
Boston, MA 02109
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